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#UHMAPC2024

Before the event, make sure you catch up on commonly asked questions below.
Any other questions may be directed to travel@uhm.com
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How do I find my flight information?Please reference the "Travel & Stay" section of the APC Website and search your name under "Travel Information".
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What is the Baggage Policy for my airline?Southwest Airlines Allows for (1) checked bag 50lbs or less at no cost included with your ticket. Carry on item is free. United All luggage must be purchased. One carry and one personal item under the seat are free. You can purchase one checked bag 24 hours before you travel. You will receive a check in email which will allow you to purchase one checked bag or you can do by visiting united.com or the United app. Keep your receipt(s) for reimbursement after travel. One bag is reimbursable. We do not reimburse for over the limit bag fees. American All luggage must be purchased. One carry on and one personal item under the seat are free. You can purchase one checked bag 24 hours before your travel. You will receive a check in email which will allow you to purchase one checked bag or you can do so by visiting aa.com or the American Airlines app.. Keep your receipt(s) for reimbursement after travel. One bag is reimbursable. We do not reimburse for over the limit bag fees. Frontier All luggage must be purchased. One personal item under the seat as free. You can purchase one checked bag 24 hours before your travel. Go to flyfrontier.com and log into My Trip/Check In with your 6 digit confirmation code and last name. You will be directed to the Manage My Booking page which will allow you to “Add Baggage." Keep your receipt(s) for reimbursement after travel. One bag is reimbursable. We do not reimburse for over the limit bag fees. Spirit All luggage must be purchased. Spirit allows one item under the seat as free. You must pay for a carry one. You can purchase one checked bag more than 24 hours before you travel. Go to spirit.com and select the My Trips tab. Enter you last name and 6 digit confirmation code. You will be directed to the “Add Bags” link which will allow you to purchase one checked bag for $39-$45 dollars. A carry-on purchase would be at your own expense. Keep your receipt(s) for reimbursement after travel. One checked bag is reimbursable. We do not reimburse for over the limit bag fees.
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Is my luggage paid for?You may be reimbursed for one checked bag each way. Luggage must be paid for by the traveler and then submited for reimbursement.
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How will I get from the airport to the APC?Please reference the "Travel & Stay" Tab of the APC Website > "Transportation Information" Section
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What do I do if there is a delay/cancellation in my flight or I have an emergency and cannot travel?FLYERS: If your flight is delayed due to weather or mechanical issues: Work with your airline first as they can put you on another flight or an alternate carrier at no charge. If they cannot assist you or you will miss your date of arrival, please email travel@uhm.com and include your Name, Carrier, and Reason (Delayed, Cancelled). If you are unable to travel, you must do the following: First, call your Manager immediately Second, e-mail travel@uhm.com DRIVERS: If you run into any delays and will be a late check in: Email travel@uhm.com
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How do I find my hotel information?Please reference the "Travel & Stay" section of the APC Website and search your name under "Travel Information". Hotel addresses may by scrolling to the "Hotel Information" section on this page.
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What time is my Hotel Check-In?Hotel Check In: Hilton – 4:00pm Westin – 3:00pm Marriott – 4:00pm You may contact the hotel directly to see if early check in is available. If you cannot, you may ask the front desk to hold your luggage.
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Will I need a form of payment when I check-in my hotel?UHM will cover the cost of your hotel room, tax, and self-parking (NO valet). However, each hotel requires a form of payment at check in for incidentals (i.e. movies, room service). The hotel will place a hold on your card for the daily incidental amount (varies by hotel) which will be released after check-out. If you use a credit card, it will take 3-5 days for the hold to be released. If you use a debit card, it will take 7 – 10 days for the hold to be released and you will be unable to use these funds in your account until the hold is released. For this reason, it is recommended you use your credit card in lieu of a debit card. If you don’t have one available, you can purchase a prepaid credit card to avoid any issues with your bank. Please call your Hotel directly to if you have any questions regarding this policy. Holds by Hotel: Marriott & Hilton - $100 per night held at check in Westin – flat $100 held at check in
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Where do I register at the event?OUT OF TOWN ATTENDEES: You will register for the event at the Out of Town Dinner on Thursday night at the Hilton Cleveland Downtown. LOCAL ATTENDEES: If you are a local attendee, you will register at the Cleveland Convention Center outside Meeting Room #22 & #24 on Friday Morning.
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Where do we park downtown for the Marriott Hotel?Please reference the "Travel & Stay" Tab of the APC Website > "Parking Informaton" Section
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Where do we park downtown for the Westin Hotel?Please reference the "Travel & Stay" Tab of the APC Website > "Parking Information" Section
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Where do we park downtown for the Hilton Hotel?Please reference the "Travel & Stay" Tab of the APC Website > "Parking Information" Section
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Where do we park downtown for the Convention Center?Please reference the "Travel & Stay" Tab of the APC Website > "Parking Information" Section
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Is my parking paid for?You may be reimbursed for self-parking ONLY - NO VALET. Parking must be paid for by the Partner and then submited for reimbursement.
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What is the dress code?Dress code for the Thursday Out of Town Dinner and Meetings at the Convention Center are Business Casual. Friday Night at the Rock Hall is Business Casual as well, but jeans are allowed.
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Why do I need my nametag?Name tags are needed for the following: Use of bus to and from all meetings and events, Entrance to all of our meetings, and entrance into the Rock Hall for our Friday Night Event
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How can I watch APC if I am not attending in person?You can get the link to stream APC Live on our APC Website under the "VIRTUAL" tab.
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Can my spouse/family come to APC?This is discouraged since you are required to attend all events and events are Partner only.
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Where do we park downtown for the Rock Hall Event on Friday Night?Please reference the "Schedule" Tab of the APC Website > "Friday View Details" Section > "View Partner Celebration Event" Section
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How will I get to the Friday Night Event?Please reference the "Schedule" Tab of the APC Website > "Friday View Details" Section > "View Partner Celebration Event" Section
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I am hourly, how do I handle my time card?"Hourly non-exempt partners DO NOT need to clock hours in Paycom, as all applicable meeting and travel times will be imported by HR/Payroll.
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